Workers who report positive interactions with their case manager have higher rates of return to work, quicker recovery, and report better health.
Effective case management that promotes recovery and return to work includes:
- Case management that is procedurally fair, timely, proactive and supportive.
- Well-trained and adequately resourced case managers.
- Case management that takes a systematic and biopsychosocial approach to early identification of the needs and risks of workers, and address those needs through targeted support.
- Systems that support case manager effectiveness, including staff selection, training and mentorship, appropriate caseloads and career path options.
- Transparent reporting of case management systems, including turnover rates, case managers’ perceptions of their effectiveness, caseloads and costs.