Key Contacts for Employers
This is a list of general contacts related to workers' compensation and creating a healthy workplace that may be useful for employers. This page compiles publicly accessible contact information.
It Pays To Care publishes independent information for everyone involved in work injury management, from workers to employers to insurers and regulators. Please note that we are not a support service.
Safe and Fair Work in Australia
- Safe Work Australia - National guidance and resources to help employers create safe and healthy workplaces, understand laws and meet legal duties to protect workers.
- Fair Work Ombudsman - Provides clear guidance for employers on workplace obligations, including pay, entitlements, managing employees lawfully. Helps prevent issues before they arise.
Mental Health Information
- Beyond Blue (1300 945 301) - Free and confidential mental health coaching program, designed to help small employers and sole traders.
- Mind Your Head (1300 286 463) - Focus on improving workplace mental health and preventing injury before it occurs. Employers can access workplace-focused tools including surveys, planning templates, implementation guides and more.
- Black Dog Institute - Offers research-based tools, resources and training for improving workplace mental health.
- MATES in Construction - Ideal for employers in high-risk sectors like construction, energy, mining. Offers suicide prevention and mental health programs tailored to industry needs.
Other Agencies
- Comcare - National authority for work health and safety, and workers’ compensation. Has regulator, scheme manager and insurer functions, particularly for Commonwealth Government workers.
Workers' Compensation Authority
- WorkSafe ACT - 13 22 81
Jurisdiction Information
- ACT Government: Healthier Work - Promotes workplace wellbeing planning, EAPs and flexible work practices for a healthier workforce.
Workers' Compensation Authority
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State Insurance Regulatory Authority (NSW) - 13 74 72
Jurisdiction Information
- SafeWork NSW: Mental Health Resources - SafeWork NSW offers psychosocial hazard resources, employer guidance and mental health support toolkits.
Workers' Compensation Authority
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NT WorkSafe - 1800 250 713
Jurisdiction Information
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Northern Territory Public Sector Mentally Healthy Workplace Framework - A framework to support NT public sector workplaces in building working environments that support mental health and wellbeing.
Workers' Compensation Authority
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WorkCover Queensland - 1300 362 128
Jurisdiction Information
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Workplace Health & Safety Queensland - Free mental health toolkit and safety resources to help employers prevent, identify and respond to psychosocial risks in the workplace.
Workers' Compensation Authority
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ReturntoWork SA - 13 18 55
Jurisdiction Information
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SafeWork SA - Offers return-to-work support including fact sheets, tools, guides and referral resources on psychosocial hazards and mental wellness at work. SafeWork SA provides comprehensive resources to workers and employers, helping with safe return to work processes and addressing psychosocial risks in the workplace.
Workers' Compensation Authority
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WorkSafe Tasmania - 1300 366 322
Workers' Compensation Authority
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WorkSafe Victoria - 1800 136 089
Workers' Compensation Authority
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WorkCover WA - 1300 794 744
Jurisdiction Information
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WorkSafe WA: SafetyLine Hub - A platform for individuals and WHS professionals to connect with WorkSafe, and discover what's happening in the WA WHS space.