Messaging Matters: An It Pays to Care Initiative
The content and quality of communication is highly influential in work injury management. Messaging matters.
It Pays to Care is committed to the principle of effective communication in work injury management. This is the foundation of the Messaging Matters project.
Evidence has demonstrated that communication approaches have a measurable impact on recovery and RTW. Positive communication between injured workers and their RTW team will improve RTW outcomes and reduce costs. Communication that is respectful, relevant and regular is key, importantly helping to improve perceptions of fairness.
The IECCC Framework
The IPTC Messaging Matters IECCC Framework helps personal injury professionals to improve their communication strategies, providing a flexible, adaptable approach to fostering clear, compassionate interactions with the aims of reducing psychosocial risks, focus on creating a culture of collaboration, and active and responsive management of individual cases. The Framework is grounded in the IPTC principles of collaboration, fairness, responsiveness, and effective communication.
