What's in it for me?
Start here - what better work injury practice delivers for you,
whether you're an employer, insurer, case manager or healthcare provider.
Module 1
Introduction to It Pays to Care
Meet It Pays to Care - the evidence-based policy, its seven principles, and how each part of the scheme shapes recovery.
Audience: All scheme participants
Module 4
Matched care and work-focused healthcare
The three-step matched care model - screen, assess, match - and the validated tools to put it into practice.
Audience: All scheme participants
Module 2
Why it pays to care
Why the evidence points to change: the five domains where reform improves outcomes, and how anyone can lead it.
Audience: All scheme participants
Module 5
Communication and collaboration case study
Follow Rachel's claim to see how communication and collaboration turn missed opportunities into a supported return to work.
Audience: All scheme participants
Module 3
Understanding psychosocial risk
Psychosocial factors drive up to 85% of prolonged work disability - and they are modifiable. Learn what to look for.
Audience: All scheme participants
Module 6
Early intervention and proactive case management For case managers: how early screening, the TRACK tool and proactive contact shorten claims and improve recovery.
Audience: Insurers and case managers - useful for all
Module 7
Communication using the IECCC framework
The IECCC framework and conversation roadmaps for the hard conversations - IMEs, retraining, competing agendas and funding requests.
Audience: Insurers and case managers - useful for all
Module 10
The critical first response
For employers: the first 24 to 48 hours after an injury, and the CARE script for that first conversation.
Audience: Employers - useful for all
Module 8
Supporting workers by influencing workplaces
Employer response is the single biggest influence on return to work - how case managers can shape it.
Audience: Insurers and case managers - useful for all
Module 9
Coming soon:
Case study: collaboration and system transformation Gold Coast Hospital's story: how changing culture, not just process, transformed injury reporting and recovery at scale.
Audience: Insurers and case managers - useful for all